As we bring our organisations together, Chime Housing will continue to measure and analyse our performance to ensure we achieve our strategic objectives and deliver for customers.

Thrive Homes and Watford Community Housing have previously measured this through the following reports:

• Annual Report for Tenants

• Tenant Satisfaction Measures

• Complaints Performance & Service Improvements

• Housing Ombudsman Self Assessments

• Annual Financial Statements & Value for Money

• Environmental, Social, Governance (ESG) Report

• Strategic Framework: Foundations for Growth

You can find out more about each organisation’s performance before merging on 1 June 2026 below.