Our Policies
Below you'll find a comprehensive list of policies relevant to your leasehold or tenancy. These documents are reviewed regularly to ensure they remain up to date and reflect current standards.
Some of our key customer policies have been updated following the merger of Thrive Homes and Watford Community Housing. You can find them here:
We’ll inform residents of any further key policy or process changes resulting from the merger. If you have any questions, please contact the housing association that previously managed your home.
While we work hard behind the scenes to combine our other policies, for now you can continue to refer to our existing policies, using the links below.
If your home was previously managed by Thrive Homes, please refer to Thrive Homes policies. If it was managed by Watford Community Housing, please refer to Watford Community Housing policies.
